Frequently Asked Questions
Below are answers to common questions about Purefinder New York tours, including ticketing, weather policies, private bookings, gift cards, and more.
How do I purchase a ticket?
Head to the Tours page, select 'Learn More' under any tour, and scroll down to locate the booking calendar.
Do you offer private tours?
Yes we do! Purefinder New York offers private tours for individuals, groups, and educational classes. Customized tours are also available for those seeking a crash course in NYC. For rates and inquiries, please fill out the 'Contact Form’ on our Private Tours page.
Can I purchase a gift card?
Yes you can! Head to our Tours page, scroll down to the bottom, and click on the ‘Buy a Gift Certificate’ button. Our gift cards don’t expire and the cost reflects the average ticket price of a Purefinder New York tour.
What is your refund policy?
Tickets are fully refundable up to 24 hours before the tour begins. All customers have the option to reschedule for any other tour on any date, subject to availability, at no extra cost.
Will I receive confirmation after booking?
Yes. All ticket purchasers will receive a confirmation email before the tour, including exact meeting details, the endpoint, and your guide’s contact number. You can also find the start and end points for each tour listed on its individual tour page.
What is your weather policy?
Purefinder New York tours run rain or shine. In the rare case of extreme weather, you’ll have the option to receive a full refund or reschedule for another available tour.
Are Purefinder New York tours suitable for children?
Purefinder New York tours are designed around adult topics. However, children and teenagers are not prohibited from attending. Parents, guardians, and educators should assess the suitability of each tour by reading the description of our tours page. Please contact us with any queries.
Will the guide accept tips?
Yes, our guides genuinely appreciate tips, big or small, especially if you enjoyed the tour. Tips can also be added during the online booking process.
How else can I support Purefinder New York?
At the bottom of our website pages, you’ll find a donation section. Your contribution helps us stay independent, fund new research, and offer in-depth tours of NYC's hidden history. Donors receive exclusive discounts and early access to new events and offerings.
